Announcing this year's Gambia Experience Hotel Awards
Blog > Announcing this year's Gambia Experience Hotel Awards
We’re delighted to announce this year’s winners of our prestigious Hotel Awards, recognising our top performing hotels for their continued commitment.
All our hotels are visited on a regular basis by our UK team and offer a good standard of service however some properties receive exceptional feedback and our Hotel Awards are here to recognise those properties which offer the best customer service and receive stellar feedback from people who stay there.
The three categories for this year’s awards are as follows: Outstanding Customer Feedback, Excellent Customer Feedback and Best Customer Service.
Outstanding Customer Feedback
We’re happy to see that Ngala Lodge in The Gambia has continued to offer superb quality, receiving a Certificate of Excellence for Outstanding Customer Feedback.
Other winners in this category were Leo’s Beach Hotel, Sunbeach Hotel, Mandina Lodges, and Bakotu Hotel.
Excellent Customer Feedback
This year's award for Excellent Customer Feedback goes to the ever-popular Kombo Beach Hotel, also joined by Senegambia Hotel, and African Princess Beach Hotel, Fathala Wildlife Reserve, Coco Ocean Resort & Spa, Ocean Bay Hotel and Palm Beach Hotel.
Kombo Beach Hotel
Best Customer Service
This year, Mandina Lodges has been recognised for its exceptional customer service, as was Kombo Beach Hotel.
Many properties within our collection have been working with us for years. We appreciate all they do to provide our customers with outstanding holidays and comfortable stays.
Celebrating over 10 years in partnership
2023: Coco Ocean Resort & Spa | Leo's Beach Hotel
Celebrating over 20 years in partnership
2023: Mandina Lodges | Ngala Lodge | Cape Point Hotel
Celebrating over 30 years in partnership
2023: Bungalow Beach Aparthotel | Kombo Beach Hotel | Bakotu Hotel | Senegambia Beach Hotel | African Village