Announcing this year's Gambia Experience Hotel Awards
Blog > Announcing this year's Gambia Experience Hotel Awards
We’re delighted to announce this year’s winners of our prestigious Hotel Awards, recognising our top performing hotels for their continued commitment.
Our Hotel Awards are there to recognise the properties which offer the best customer service and receive stellar feedback from those who stay there. We also offer partnership awards, which celebrate how long we have been working with each hotel.
The five categories for this year’s awards are as follows: Outstanding Customer Feedback, Excellent Customer Feedback, Best Customer Service and Anniversary Awards.
Outstanding Customer Feedback
We’re happy to see that Ngala Lodge in The Gambia has continued to offer superb quality, receiving a Certificate of Excellence for Outstanding Customer Feedback for the third year running.
Other winners in this category were Leo’s Beach Hotel, Mandina Lodges, Ocean Bay Hotel, Sunbeach Hotel and the Chimp Rehabilitation Project in The Gambia, and Fathala Wildlife Reserve and Esperanto Lounge in Senegal.
Excellent Customer Feedback
This year's award for Excellent Customer Feedback goes to the ever-popular Kombo Beach Hotel, also joined by Senegambia Hotel, African Princess Beach Hotel, Bungalow Beach and Sunu Hotel.
African Princess Beach Hotel
Best Customer Service
This year, Ngala Lodge has been recognised for its exceptional customer service, as was Fathala Wildlife Reserve in Senegal.
There are many hotels that we have been working with for 10, 20 and even 30 years, allowing us to build strong partnerships, including Senegambia Hotel, Kombo Beach Hotel and African Village.
This year, we also celebrated our five year anniversary with Lemon Creek and Sunbeach hotels, and look forward to working with them for many more years to come!