Announcing this year's Gambia Experience Hotel Awards

We’re delighted to announce this year’s winners of our prestigious Hotel Awards, recognising our top performing hotels for their continued commitment.

All our hotels are visited on a regular basis by our UK team and offer a good standard of service however some properties receive exceptional feedback and our Hotel Awards are here to recognise those properties which offer the best customer service and receive stellar feedback from people who stay there. 

The three categories for this year’s awards are as follows: Outstanding Customer Feedback, Excellent Customer Feedback and Best Customer Service.

Outstanding Customer Feedback

We’re happy to see that Ngala Lodge in The Gambia has continued to offer superb quality, receiving a Certificate of Excellence for Outstanding Customer Feedback for the fourth year running.

Other winners in this category were Leo’s Beach Hotel, Ocean Bay Hotel, Sunbeach Hotel, African Princess Hotel, Palm Beach Hotel, Bungalow Beach Aparthotel and Fathala Wildlife Reserve in Senegal and Variety Cruises for their Rivers of West Africa cruise.

Ngala Lodge

Excellent Customer Feedback

This year's award for Excellent Customer Feedback goes to the ever-popular Kombo Beach Hotel, also joined by Senegambia Hotel, Bakotu Hotel, Mandina Lodges and African Village.

Kombo Beach Hotel

Best Customer Service

This year, Sunbeach Hotel has been recognised for its exceptional customer service, as was Kombo Beach Hotel, both hotels sit within our Classic Collection. 

Sunbeach Hotel

Find out more about our Hotel Awards in The Gambia.