As part of an ongoing programme to provide our customers with the very best service possible, The Gambia Experience maintains its own permanent office in the Senegambia Hotel. The team are on hand - exclusively for our clients - to ensure your holiday runs as smoothly as possible. 

Our resort team

Friendly Gambia Experience team

Meet the Team

You'll be sure to see one of the team either at the airport on your arrival or around resort all the time - either popping into hotels or in and around the Senegambia Hotel where our office is based. We are extremely proud of the operational support provided by a large, experienced, enthusiastic team of largely Gambian staff who are there exclusively for our clients and to ensure your holiday runs as smoothly as possible, but also to facilitate extra services or experiences to make your holiday even more special. Many people take their services for granted, but it is in the unlikely event that you have a problem, that their expertise really comes into its own and is second to none.

Passenger tickets

Ticket & Welcome Pack

Our digital ticket and welcome packs are where your holiday begins! In them, you'll find your digital Gambia guide featuring a useful resort map, and details for contacting your representative.

Airport Welcome

We want to make sure you feel looked after right from the off so members of the Gambia Experience resort team will be there to meet you at the airport. You can always spot us: a big smile and a handy bottle of water so you can cool down. We'll also help you find your correct transfer vehicle to your hotel - or a taxi if you've pre-booked a private transfer - and one of our team will be on the coach to provide loads of useful tips.

Beach bar at Bungalow Beach Aparthotel, Kotu, The Gambia

At your Hotel

Once you're settled in to your hotel we like to have a welcome meeting so we can pass on useful information, let you know about excursions and so you'll know to look out for our faces during the course of your stay in The Gambia. On arrival at the airport your representative will give you an invitation to our welcome meeting detailing the time and place. Please also ensure you take the time to look at our Hotel notice board with details of group or private excursions and local experiences to ensure you make the most of your time in The Gambia.

Resort Office

We maintain an office at the Senegambia Hotel on the Kololi strip - right at the heart of the action. If you need to get hold of us at any time you'll find us here between the hours of 10am and 4pm, and we're always on the end of the phone should you need us at any other time. Do pop in and say hello, swap some holiday reading material or even binoculars!

Come and find out more about The Gambia Experience and our 37 years' exploring The Gambia.



AFTER-SALES 01489 866901

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I felt in capable hands the whole time!

Mr Glendinning – Guest – Ocean Bay