Our lines are currently extremely busy, so if you have any questions regarding the current Coronavirus situation, please read our latest update below before calling.
Last updated: 22nd May, 16:30
Our ATOL and ABTA bonding means that any package holiday booked with us is fully protected in the event that government restrictions are still in place to The Gambia at the time of travel.
The Foreign & Commonwealth Office (FCO) is advising British citizens to avoid all but essential travel to anywhere in the world due to unprecedented international border closures and other restrictions.
If you have an existing booking and are travelling on or before 6th July 2020, we will be in contact with you as soon as we can to discuss your options.
We are monitoring the government advice daily and our policies are constantly under review. Rest assured, we will contact our customers should their bookings be affected by any change in our policy.
If you book flights or a holiday before 30th June 2020 for travel before 30th April 2021, you will now be able to change to any flight or holiday that’s currently on sale up until 30th April 2021 without paying an amendment fee. Bookings are also fully protected with our ATOL and ABTA bonding.
Please see full details on our Book with confidence - 100% protected page.
Click here for latest government advice for The Gambia, and to sign up for email alerts.
To speak to a consular member of staff, please call 4494508 and follow the prompts. To register your details with the consular office, please email email@example.com. They will need the following information:
Following the change in advice by the Foreign and Commonwealth Office (FCO) on the 17th March 2020, restricting all but essential international travel, for the welfare and safety of our customers, we put in place immediate arrangements to repatriate our customers back to the UK as soon as possible. It was subsequently announced, by the Gambia government, that they were to close all airspace and land borders, effective midnight, on 23rd March, for 21 days.
As your trip was curtailed whilst you were in The Gambia, due to circumstances completely beyond our control, any claims for refunds of your travel, accommodation and any other elements, should be addressed to your travel insurers. This is the reason why we include the need for travel insurance within our booking terms and conditions.
Should your insurers require any further information in addition to this statement, your original invoice and the amended invoice, please email firstname.lastname@example.org
We are grateful for your understanding in these unprecedented times and we sincerely hope we can welcome you back to The Gambia in the future.
At Serenity Holidays, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. You have the right to change your preferences with us at any time. Please click here for our full privacy notice.
We endeavor to answer emails in real time during normal office hours.
Sales Consultant, joined 1999
Kerry has visited The Gambia 15 times - mostly on her own holidays.
Sales Consultant, joined 2001
Debbie's Gambia highlight was staying in a floating lodge at the Mandina Lodges.
Sales Consultant, joined 2018
Danielle absolutely loves The Gambia and staying in one of the Atlantic Suites at Ngala.
Sales Consultant, joined 2007
Lydia loves putting together multi-centre holidays & making personal recommendations.
Sales Consultant, joined 2012
Rebecca loves Gambian cuisine & says the restaurant at Ngala is "a food lovers haven"!
Sales Team Leader, joined 2005
Claire loves The Gambia, her favourite place to visit is Fathala Wildlife Reserve, it’s a must!
Sales Consultant, joined 2016
Rosie's highlight was staying at Ngala Lodge, she loves the friendly culture and good vibes!
Sales Consultant, joined 2011
Alison loves the Gambian people & laid-back atmosphere.
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