Frequently Asked Questions

We've put together a list of useful information which will help answer common questions often asked by our customers before travelling to The Gambia. 

If you have any other questions that are not covered in this section, please do not hesitate to contact our reservations team on 01489 866939 or email your question to us »

Last updated: 17th February, 12.00

COVID-19

Please click on the link for the latest FCDO (Foreign, Commonwealth & Development Office) advice for travel to The Gambia. Please note that the information given is for travel at the present time and is not necessarily applicable for later this year. Foreign travel advice for The Gambia

It has never been more important to book with a reputable Tour Operator.  Our ATOL and ABTA bonding means that any package holiday booked with us is fully protected. For more information, please see our FAQs below:

Is my money financially protected?

The package holidays (flight inclusive) or flight only arrangements we sell are protected by ATOL under our Air Travel Organiser’s Licence number [1866]. ATOL is the UK's financial protection scheme and protects you when you book a holiday with us, a UK ATOL holder. It will provide support so that you are not at a financial loss or without assistance abroad if we cease trading. Our accommodation-only holidays are covered by ABTA bonding.  

What is happening with my flight / holiday?

Flights are now suspended until 1st October 2021. We have contacted anyone due to travel before this date to offer a range of options, including amendment to a future date or cancellation with a refund.

Please continue to monitor the UK FCDO advice. The Gambian authorities will have their own entry requirements and we will advise of these if your future travel is likely to be affected.

What will happen in the event of a local tier restriction preventing our group, or any member of our group from travelling. Will I be entitled to a refund?

In the event you live in an area which has a tier restriction imposed, you should first check to ascertain if the local ban prevents you from travelling abroad, as some local lockdowns only apply to services provided in the area affected. 

If you are prevented from travelling, you should be able to claim from your travel insurance, provided you took out the policy before the lockdown was imposed. You would not be entitled to a refund from us.

What if I need assistance whilst on holiday?

Our local representatives will be on hand to guide you every step of the way, from the moment you arrive until you leave. From advice on the local guidelines to specialist knowledge in your destination, we’ve got it covered.