Frequently Asked Questions

We've put together a list of useful information which will help answer common questions often asked by our customers before travelling to The Gambia. 

If you have any other questions that are not covered in this section, please do not hesitate to contact our reservations team on 01489 866939 or email your question to us »

 

Coronavirus: latest news

Last updated: 21st January, 12.00

Here is our latest information and travel advice regarding the ongoing coronaviris (COVID-19) situation.

Our next departure is planned for 17th March 2021.

Our ATOL and ABTA bonding means that any package holiday booked with us is fully protected in the event that government restrictions are still in place to The Gambia at the time of travel, applicable to new and existing bookings.

Please see our FAQs below:

 

What is happening with my flight / holiday?

Flights are now suspended until 17th March 2021. If you cannot travel, you can amend your flight or holiday to a future date for no amendment fee (if we are notified prior to departure). Please be aware that any difference in price will apply.

A negative Covid PCR test with certificate is required for entry to The Gambia, taken within 72 hours of arrival. Click here for more information on Covid testing and new requirements for testing on arrival in Banjul and for entry back into the UK. Please note that boarding will be denied if proof is not presented at check-in and no refund will be payable. 

 

What happens if I no longer wish to travel?

If you are booked to travel between 14th January and 30th April 2021 you can amend your holiday or flight to a later date with no amendment fee to travel up to 30th April 2022. The amendment must be made at least three weeks before your departure date and may be subject to a difference in price for your new departure date. Once the change is made, if we can provide the holiday or flight as booked, but you decide you no longer wish to go, our standard terms and conditions will apply. 

If you have a specific reason for not wanting to travel, we recommend you contact your travel insurers and talk to them about whether you would be covered for cancellation under your policy.

 

If I rebook my holiday for next year, is my money financially protected?

The package holidays (flight inclusive) or flight only arrangements we sell are protected by ATOL under our Air Travel Organiser’s Licence number [1866]. Our accommodation-only holidays are covered by ABTA bonding, which means that the cost of your holiday is underwritten by these trade regulators and your money is protected.

 

Do I need to be insured against Covid-19?

It is essential you have the correct travel insurance and that your policy covers you for medical expenses, subsistence, and repatriation if you or a member of your party contract COVID-19 during your holiday. If you took out a single trip policy or renewed an annual policy before the outbreak began in February, you should be covered but you will need to contact your insurance to check. Some insurers are allowing customers extensions on their policies to cover specifically for COVID-19. ABTA has recently launched a new insurance product and we are also aware that other insurers, including AllClear Insurance, Cover for You, Stay Sure, AXA and Trail finders, are now offering policies that specifically cover COVID-19. 

Battleface also cover for travel to destinations with FCDO non-essential travel advisories and will cover for Covid-related medical conditions up to the age of 59 years.

 

What happens in the event of a “local” lockdown in the UK preventing our group, or any member of our group from travelling. Will I be entitled to a refund?

In the event of a local lockdown you would not be entitled to a refund from us but if you are prevented from travelling you should be able to claim from your travel insurance provided you took out the policy before the lockdown was imposed.

In the event of a local lockdown you should first check with your local authority to ascertain if the local ban prevents you from travelling abroad as some local lockdowns only apply to services provided in the area affected. If you are not allowed to travel, provided you took out your insurance before any local lockdown preventing you from travelling, your policy should cover you for this eventuality. You should ensure that your insurance policy has the option of ‘Travel Disruption Extension’. 

 

What happens if there is an outbreak of COVID-19 while I am on holiday?

Should you, or anyone in your party develop any symptoms of COVID-19 whilst on holiday please inform our representative, the hotel staff (if applicable) and your insurers immediately. You will then be offered assistance and advice on the measures you will need to follow.