Frequently Asked Questions

We've put together a list of useful information which will help answer common questions often asked by our customers before travelling to The Gambia. 

If you have any other questions that are not covered in this section, please do not hesitate to contact our reservations team on 01489 866939 or email your question to us »


Throughout these uncertain times, we have put our customers first and will continue to do so. We promise we’ll continue to be on hand to answer your queries by your preferred method, whether this be on the phone, via chat or by email. We’ll be fair with our policies and if we are required to make a change to your holiday or flight, we will contact you to let you know what’s going on. 

Whatever happens, we will keep you well informed.

 

Our promise to you...
 

Book with confidence, full financial protection

All of our holidays are ABTA and ATOL protected to ensure your money is 100% safe.

Refund guarantee

In the event of cancellation due to Covid-19 restrictions we will refund you within five days.

Free amendments

You can amend to travel on another date before end April 2023 for the same destination and duration, right up until your balance is due. We won't charge an amendment fee and will not pass on any increase in your holiday price, unless your new dates fall over Christmas or New Year, or during school holidays. If you are unsure of your travel plans, you can also take future credit.

Travel safe

We are working closely with all of our suppliers to ensure the safety of our customers.

Government regulations

If you are unable to travel due to FCDO (Foreign, Commonwealth & Development Office) advice or there is a quarantine in place on arrival to your destination, you can change your date of travel (subject to availability), accept a credit for use on a future holiday, or request a refund*. 

* If your booking includes a flight with a 3rd party airline our cancellation terms may differ.

 

We will continue to be as flexible as we can to ensure you can get the holiday you deserve.