10 reasons why our customers love us - The Gambia Experience

FEATURED Updated on May 13, 2024 by Ella Brundle

Blog > 10 reasons why our customers love us - The Gambia Experience

Here at Serenity Holidays, we put our customers first, and pride ourselves on our expert destination knowledge. Here are 10 reasons why our customers love us…

1. 35 years of knowledge 

Since we began our journey with holidays to The Gambia 35 years ago, we have built up a vast range of knowledge, a fantastic property portfolio and we have built a team of amazing experts both in the UK and in our destinations. Since then, we have expanded our destination offering to include Corsica, Sardinia, Cape Verde, and Goa.

2. Our staff

We pride ourselves on the expert knowledge of every member of our team. It is important for us that our team members have visited each of our destinations and we regularly send team members on familiarisation trips to experience the country and properties for themselves, build relationships with suppliers and ensure that they have the most up-to-date knowledge as possible. This means we can provide our customers with first-class expertise and experience when helping to curate the ideal holiday for them.


3. Our in-resort team

Customers travelling to The Gambia, Corsica, Sardinia, and Cape Verde will benefit from our dedicated in-resort representatives. Our customers can make the most of their first-hand knowledge and recommendations, ensuring that they get the most out of their holiday. Our representatives are also there to ensure that our customers are as comfortable and happy as possible throughout their stay.

The Gambia resort team

4. We offer fantastic package holidays

Our package holidays make booking your next holiday a breeze. With flights, luggage, transfers or hire car and accommodation included within our packages, you do not have to spend longer than you need planning your next getaway. With the help of our expert team, you will find yourself on your ideal holiday, in accommodation that is perfectly suited to you.


5. Our diverse range of destinations

Whether you are looking for a Mediterranean getaway or a unique experience in Africa or Goa – we can help you to find the right destination for you. Our European destinations, Corsica and Sardinia, are the perfect way to enjoy an island getaway, with plenty of sunshine hours, delicious food, a magnificent culture and scenery to die for. We boast a range of accommodation types on both islands, from luxury hotels and villas to cosy apartments and residences. In our destinations slightly further afield, you will experience the holiday of a lifetime, The Gambia, Goa, and Cape Verde are wonderfully unique countries, each with their own offerings and exciting excursions. The Gambia can offer fantastic birding and wildlife opportunities, whilst enjoying plenty of winter sun and no jet lag! Cape Verde is a stunning archipelago boasting plenty of activities, from water sports and hiking to turtle watching and lively carnivals, again there is no jet lag when visiting Cape Verde. Lastly, Goa is a stunning, laid-back state in India, with plenty of history, beaches, and markets to explore. The food is mouth-watering, and the hospitality is second to none, it is certainly worth a visit.

Kotu Beach

6. Our outstanding customer service

If you are looking for a hassle-free holiday booking experience, we are the people to speak to! Right from booking your holiday, to your return journey, our team are here to assist you with anything that you may need help with. In the unlikely event of a problem, our team can be reached over the phone or by email and will be more than happy to resolve any issues you may have. We have a dedicated customer service team, and we are sure you will be delighted with their service.  


7. We are award-winning!

Over the years we are proud to have been presented with several awards, such as the ‘Best Holiday Company to Sub-Saharan Africa’, in 2023 The Gambia Experience won the FEEFO Platinum Trusted Service Award -these awards shine a light on businesses that demonstrate outstanding service to their customers. In 2022 we were awarded ‘Best Worldwide Tour Operator’ at the Silver Travel Awards. Our team are proud of the work they carry out and we are proud to have it recognised with various awards. In June 2022 Malick Suso, a fantastic bird guide we work with in The Gambia, won the Wanderlust World Guide award in the Wildlife and Safari category!

Malick Suso


8. Our customers can chase the sunshine at any time of year with us

Thanks to our range of destinations, we can offer sunshine all year round. From winter sun in The Gambia, Goa, and Cape Verde, to summer getaways in Corsica and Sardinia (Cape Verde is also a year-round destination)! So, whether you are looking for a family fun holiday during the summer months or a memorable winter sun escape, we have the ideal sunny destination for you.


9. We are passionate about sustainable tourism

We have taken part in several carbon offset programmes in 2023. We have worked towards giving our customers that chance to 'opt-in & off-set' with CAPED, to offset the carbon emissions of flying to The Gambia for their holiday. By opting into our carbon offset scheme, your donation will be invested into various projects, such as community tree planting, solar lighting or low-energy stoves. All of these schemes not only offer carbon benefits but at the same time economically support rural villages. Read about our community tree planting project here.

10. Our fantastic excursions and tours

We have some fantastic excursions in our destinations that aim to immerse you in culture and showcase the true authentic version of the country you are visiting. From boat trips to safaris, and birdwatching tours to cookery classes, there is an excursion to suit all interests.

Browse our package holidays here and find your dream winter sun getaway to The Gambia!


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