The Gambia Experience Hotel Awards

We're delighted to recognise the commitment and quality of our partner hotels through our 2024 Hotel Awards. Although all of our properties meet our overall quality criteria, the different categories of awards demonstrate those who have excelled up to April 2024 in the eyes of our customers.

Outstanding Customer Feedback

Sourced from Feefo, the leading independent review company, and our holiday questionnaires, the hotels that have received this award have gone above and beyond for their customers. 

2024 winners: African Princess Beach Hotel | Ngala Lodge | Fathala Wildlife Reserve

Infinity pool at Ngala Lodge, Fajara, The GambiaNgala Lodge 

 

Excellent Customer Feedback

Similarly to the above, the hotels who have achieved this award have received excellent feedback from our mutual customers, through Feefo reviews and our holiday questionnaires. 

2024 winners: Bungalow Beach Aparthotel | Ocean Bay Hotel | Kololi Sands Apartments | Sunbeach Hotel | Coco Ocean Resort & Spa | Leo's Beach Hotel | Mandina Lodges


Kololi Sands Apartments, Kololi, The Gambia
Kololi Sands Apartments

 

Best Customer Service

These awards were presented to the hotels with exceptional customer service ratings via our holiday questionnaires. 

2024 winners: Kombo Beach Hotel | Bakotu Hotel

New à la carte Barracuda Restaurant at Kombo Beach Hotel, Kotu, The Gambia
Kombo Beach Hotel