The Gambia Experience Hotel Awards

We're delighted to recognise the commitment and quality of our partner hotels through our 2020 Hotel Awards. Although all of our properties meet our overall quality criteria, the different categories of awards demostrate those who have excelled up to March 2020 in the eyes of our customers.

Outstanding Customer Feedback

Sourced from Feefo, the leading independent review company, and our holiday questionnaires, the hotels who have received this award have gone above and beyond for their customers. 

2020 winners: Leo's Beach Hotel | Ngala Lodge | Fathala Wildlife Reserve | Rivers of West Africa Cruise | African Princess Beach Hotel | Sunbeach Hotel | Ocean Bay Hotel | Bungalow Beach Aparthotel | Palm Beach Hotel

Infinity pool at Ngala Lodge, Fajara, The GambiaNgala Lodge 

 

Excellent Customer Feedback

Similarly to the above, the hotels who have achieved this award have received excellent feedback from our mutual customers, through Feefo reviews and our holiday questionnaires. 

2020 winners: Kombo Beach Hotel | Senegambia Hotel | Bakotu Hotel | African Village | Mandina Lodges


Mandina Lodges, Makasutu Forest, The Gambia
Mandina Lodges

 

Best Customer Service

These awards were presented to the hotels who have achieved exceptional customer service ratings via our holiday questionnaires. 

2020 winners: Kombo Beach Hotel | Sunbeach Hotel

Swimming pool at Sunbeach Hotel, Cape Point, The Gambia
Sunbeach Hotel