The Gambia Experience Hotel Awards

We're delighted to recognise the commitment and quality of our partner hotels through our 2022 Hotel Awards. Although all of our properties meet our overall quality criteria, the different categories of awards demostrate those who have excelled up to April 2022 in the eyes of our customers.

Outstanding Customer Feedback

Sourced from Feefo, the leading independent review company, and our holiday questionnaires, the hotels who have received this award have gone above and beyond for their customers. 

2022 winners: Leo's Beach HotelNgala Lodge | Fathala Wildlife Reserve | Mandina LodgesAfrican Princess Beach Hotel | Sunset Beach Hotel

Infinity pool at Ngala Lodge, Fajara, The GambiaNgala Lodge 

 

Excellent Customer Feedback

Similarly to the above, the hotels who have achieved this award have received excellent feedback from our mutual customers, through Feefo reviews and our holiday questionnaires. 

2022 winners: Kombo Beach Hotel | Senegambia Hotel | Bakotu Hotel | Holiday Beach Club | Palm Beach Hotel 


Swimming pool and terraces, Kombo Beach Hotel, Kotu
Kombo Beach Hotel

 

Best Customer Service

These awards were presented to the hotels who have achieved exceptional customer service ratings via our holiday questionnaires. 

2022 winners: African Village | Ocean Bay

Ocean Bay Hotel: Entrance to beach
Ocean Bay Hotel