Outstanding Customer Feedback
Sourced from Feefo, the leading independent review company, and our holiday questionnaires, the hotels who have received this award have gone above and beyond for their customers.
2020 winners: Leo's Beach Hotel | Ngala Lodge | Fathala Wildlife Reserve | Rivers of West Africa Cruise | African Princess Beach Hotel | Sunbeach Hotel | Ocean Bay Hotel | Bungalow Beach Aparthotel | Palm Beach Hotel
Excellent Customer Feedback
Similarly to the above, the hotels who have achieved this award have received excellent feedback from our mutual customers, through Feefo reviews and our holiday questionnaires.
2020 winners: Kombo Beach Hotel | Senegambia Hotel | Bakotu Hotel | African Village | Mandina Lodges
Best Customer Service
These awards were presented to the hotels who have achieved exceptional customer service ratings via our holiday questionnaires.
2020 winners: Kombo Beach Hotel | Sunbeach Hotel