Outstanding Customer Feedback
Sourced from Feefo, the leading independent review company, and our holiday questionnaires, the hotels that have received this award have gone above and beyond for their customers.
2023 winners: Leo's Beach Hotel | Ngala Lodge | Mandina Lodges | Sunbeach Hotel | Bakotu Hotel
Excellent Customer Feedback
Similarly to the above, the hotels who have achieved this award have received excellent feedback from our mutual customers, through Feefo reviews and our holiday questionnaires.
2023 winners: African Princess Beach Hotel | Kombo Beach Hotel | Senegambia Beach Hotel | Ocean Bay Hotel | Palm Beach Hotel | Fathala Wildlife Reserve | Coco Ocean Resort & Spa
Kombo Beach Hotel
Best Customer Service
These awards were presented to the hotels with exceptional customer service ratings via our holiday questionnaires.
2023 winners: Kombo Beach Hotel | Mandina Lodges
Many properties within our collection have been working with us for years. We appreciate all they do to provide our customers with outstanding holidays and comfortable stays.
Celebrating over 10 years in partnership
2023: Coco Ocean Resort & Spa | Leo's Beach Hotel
Celebrating over 20 years in partnership
2023: Mandina Lodges | Ngala Lodge | Cape Point Hotel
Celebrating over 30 years in partnership
2023: Bungalow Beach Aparthotel | Kombo Beach Hotel | Bakotu Hotel | Senegambia Beach Hotel | African Princess Beach Hotel