Flight Requests, Baggage & TOD

If you have flight requests, questions about baggage requirements and hand luggage, or wish to speak to us about arranging for ticket on departure don't hesitate to get in touch.

Flight Requests

If you have any special requests for your flight, please ensure they are requested at the time of booking as procedures for flight requests vary from airline to airline and they require as much notice as possible. Whilst we are pleased to pass on your requests to the airline, we cannot guarantee that they will be met. Airlines tend to require at least 5 days notice for any dietary requirements.

Baggage Information

Key security points to remember when travelling from UK Airports:

The maximum size for items of hand luggage is 56cm x 45cm x 25cm per bag with Titan Airways, and 55cm x 40cm x 20cm with Thomas Cook and Enter Air. Hand luggage should weigh no more than as indicated on your ticket (6kg in economy (5kg in summer with Enter Air), 10kg with Star Class) and is restricted to only 1 piece of hand baggage per person, which includes ladies' handbags and laptops.

Where possible, put all liquid items in your hold baggage. This includes water and other drinks, creams, sprays, pastes and gels. Liquids, gels and aerosols are only allowed in individual containers of 100ml. All containers must fit comfortably in one, transparent, re-sealable bag no larger than 20cm x 20cm (e.g. a freezer bag).

Requirements can vary slightly depending on the airport.

Baggage Allowance

Summer 18 - Enter 20kg hold + 5kg hand | Titan 20kg hold + 6kg hand 

Winter 18/19 - Titan Economy 20kg hold + 6kg hand | Star Class 30kg hold + 10g hand | Star Plus 40kg hold + 10g hand

All seasons - Flexible tickets 30kg hold + hand

Airlines have also become very strict about baggage allowance owing to the high number of requests they receive and will now only consider limited requests from registered charities.

If you're carrying more than your allocated amount you'll have to pay an excess baggage charge (typically £15 per extra kilo) at check-in and we cannot guarantee that the airline will accept all your baggage.

If you're unable to carry items in your usual baggage allowance, we recommend you call our Admin Team on 01489 866901 who'll be happy to provide details for sending goods by freight.

More Airport Security Information

Please follow the links below to view security requirements for the airports we travel from:

Ticket on Departure

All flight tickets and travel documents are usually sent to you 2 weeks prior to your departure.

However, if you have booked close to your date of travel or have been advised that your tickets will be issued on departure, you will need to collect your tickets at the airport, they will not be sent to you.

Please note there is a £10 TOD charge for any bookings made within one week of departure.

The following arrangements have been made for you to collect your tickets and travel documents at your departure airport.

You must take the credit card used in your transaction to the airport with you, in order to collect your tickets.

 
BAA London Gatwick Airport

London Gatwick - South Terminal
Please collect your tickets from the Ace Handling representative who will be situated near your check-in desk located in the zone indicated beside your flight number on the departure screens. The Ace Handling rep will be wearing a Gambia Experience badge. Their desk can be located in zone G.

 
Birmingham

Birmingham - Terminal 1
Please collect your tickets from the Ace Handling representative who will be situated near the check-in desk indicated beside your flight number on the departure screens; they will be wearing a Gambia Experience badge.

 
Manchester

Manchester - Terminal 1
Please collect your tickets from the Ace Handling representative who will be situated near the check-in desk indicated beside your flight number on the departure screens; they will be wearing a Gambia Experience badge.