Flight Requests, Baggage & TOD

If you have flight requests, questions about baggage requirements and hand luggage, or wish to speak to us about arranging for ticket on departure don't hesitate to get in touch.

Flight Requests

We shall be pleased to pass on your request to the airline however we cannot guarantee that they will be met. If you have any special requests for your flight, please ensure they are requested at the time of booking as procedures for flight requests vary from airline to airline and they require as much notice as possible. Airlines tend to require at least 5 days notice for any dietary requirements.

Baggage Information

Key security points to remember when travelling from UK Airports:

The maximum size for items of hand luggage is 56cm x 45cm x 25cm per bag with Small Planet Airlines and Titan Airways, and 55cm x 40cm x 20cm with Thomas Cook. For all airlines, hand luggage should weigh no more than 5kgs and is restricted to only 1 piece of hand baggage per person, which includes ladies handbags and laptops.

Where possible, put all liquid items in your hold baggage. This includes water and other drinks, creams, sprays, pastes and gels. Liquids, gels and aerosols are only allowed in individual containers of 100ml. All containers must fit comfortably in one, transparent, re-sealable bag no larger than 20cm x 20cm (e.g. a freezer bag).

Requirements can vary slightly depending on the airport.

Baggage Allowance

Airlines have also become very strict about baggage allowance owing to the high number of requests they receive and will now only consider limited requests from registered charities.

If you are carrying more than your allocated amount you will have to pay an excess baggage charge (typically £15 per extra kilo) at check-in and we cannot guarantee that the airline will accept all your baggage.

If you are unable to carry items in your usual baggage allowance, we recommend you call our administration department on 0845 330 2044 who will be happy to provide details for sending goods by freight.

More Airport Security Information

Please follow the links below to view security requirements for the airports we travel from:

Ticket on Departure

All flight tickets and travel documents are usually sent to you 2 weeks prior to your departure.

However, if you have booked close to your date of travel or have been advised that your tickets will be issued on departure, you will need to collect your tickets at the airport, they will not be sent to you.

Please note there is a £10 TOD charge for any bookings made within one week of departure.

The following arrangements have been made for you to collect your tickets and travel documents at your departure airport.

You must take the credit card used in your transaction to the airport with you, in order to collect your tickets.

 
BAA London Gatwick Airport

London Gatwick - South Terminal
Please collect your tickets from the Ace Handling representative who will be situated near your check-in desk located in the zone indicated beside your flight number on the departure screens. The Ace Handling rep will be wearing a Gambia Experience badge. Their desk can be located in zone G.

 
Birmingham

Birmingham - Terminal 1
Please collect your tickets from the Ace Handling representative who will be situated near the check-in desk indicated beside your flight number on the departure screens; they will be wearing a Gambia Experience badge.

 
Manchester

Manchester - Terminal 1
Please collect your tickets from the Ace Handling representative who will be situated near the check-in desk indicated beside your flight number on the departure screens; they will be wearing a Gambia Experience badge.