Throughout these uncertain times, we have put our customers first and will continue to do so. We promise we’ll continue to be on hand to answer your queries by your preferred method, whether this be on the phone, via chat or by email. We’ll be fair with our policies and if we are required to make a change to your holiday or flight, we will contact you to let you know what’s going on.
Whatever happens, we will keep you well informed.
Our promise to you...
Book with confidence, full financial protection
All of our holidays are ABTA and ATOL protected to ensure your money is 100% safe.
In the event of a flight cancellation due to Covid-19 restrictions we will refund you within five days.
You can amend to travel on another date before end April 2023 for the same destination and duration, right up until your balance is due. We won't charge an amendment fee and will not pass on any increase in your holiday price, unless your new dates fall over Christmas or New Year, or during school holidays. If you are unsure of your travel plans, you can also take future credit.
We are working closely with all of our suppliers to ensure the safety of our customers.
If you are unable to travel due to FCDO (Foreign, Commonwealth & Development Office) advice or there is a quarantine in place on arrival to your destination, you can change your date of travel (subject to availability), accept a credit for use on a future holiday, or request a refund*.
* If your booking includes a flight with a 3rd party airline our cancellation terms may differ.
We will continue to be as flexible as we can to ensure you can get the holiday you deserve.