Contact Us

 
 

Contact the Specialists

Please call, email, live chat or use our comprehensive FAQ.

Our expert team is on hand to answer any enquiries you may have 7 days a week.

 

.

 

         
 

Already booked your holiday to The Gambia?

 
 
Call ADMINISTRATION
 

OPENING HOURS

Mon to Fri: 9am - 5.30pm

Sat: Closed

Sun: Closed
The Administration Department is closed on Bank Holidays
 

All calls are answered live 
within 9 seconds (2018 avg)

       
 
 
Email ADMINISTRATION
 
         
 

Do I need to provide you my passport information?

All airlines are required to collect Advance Passenger Information however some airlines will collect this at the airport when you check-in or via their website when you check-in online.

If we require you to provide us with your passport information, we will advise you when we send your confirmation invoice. We will require this at least 7 days before travel in order for your tickets to be processed in time. Please visit Manage My Booking to input all Advance Passenger Information or you can call Administration on 01489 866901.

 

When will I receive my travel documents?

These can be expected around 2 weeks prior to your travel date and will include a travel guide, transfer vouchers, accommodation voucher and flight tickets (where applicable). If you have only booked your accommodation with us, you will receive all relevant travel information via email unless otherwise requested.

Email our expert team today...

At Serenity Holidays, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. You have the right to change your preferences with us at any time. Please click here for our full privacy notice.

  Send Enquiry

We endeavor to answer emails in real time during normal office hours.

Meet our expert team...

The Gambia Experience Sales Staff

Kerry Townsend

Sales Consultant, joined 1999

 

Kerry has visited The Gambia 15 times - mostly on her own holidays.

The Gambia Experience Sales Staff

Debbie Seierland

Sales Consultant, joined 2001

 

Debbie's Gambia highlight was staying in a floating lodge at the Mandina Lodges.

The Gambia Experience Sales Staff

Danielle Jack

Sales Consultant, joined 2018

 

Danielle absolutely loves The Gambia and staying in one of the Atlantic Suites at Ngala.

The Gambia Experience Sales Staff

Lydia Emery

Sales Consultant, joined 2007

 

Lydia loves putting together multi-center holidays & making personal recommendations.

The Gambia Experience Sales Staff

Rebecca Petrie

Sales Consultant, joined 2012

 

Rebecca loves Gambian cuisine & says the restaurant at Ngala is "a food lovers haven"!

The Gambia Experience Sales Staff

Claire Hilferty

Sales Team Leader, joined 2005

 

Claire loves The Gambia, her favourite place to visit is Fathala Wildlife Reserve, it’s a must! 

The Gambia Experience Sales Staff

Rosie McConville

Sales Consultant, joined 2016

 

Rosie's highlight was staying at Ngala Lodge, she loves the friendly culture and good vibes!

The Gambia Experience Sales Staff

Alison Westerman

Sales Consultant, joined 2011

 

Alison loves the Gambian people & laid-back atmosphere.