Contact Us


Contact the Specialists

Please call, email, live chat or use our comprehensive FAQ.

Our expert team is on hand to answer any enquiries you may have 7 days a week.





Already booked your holiday to The Gambia?



Mon to Fri: 9am - 5.30pm

Sat: Closed

Sun: Closed
The Administration Department is closed on Bank Holidays

All calls are answered live 
within 9 seconds (2016 avg)


Do I need to provide you my passport information?

All airlines are required to collect Advance Passenger Information however some airlines will collect this at the airport when you check-in or via their website when you check-in online.

If we require you to provide us with your passport information, we will advise you when we send your confirmation invoice. We will require this at least 7 days before travel in order for your tickets to be processed in time. Please visit Manage My Booking to input all Advance Passenger Information or you can call Administration on 01489 866901.


When will I receive my travel documents?

These can be expected around 2 weeks prior to your travel date and will include a travel guide, transfer vouchers, accommodation voucher and flight tickets (where applicable). If you have only booked your accommodation with us, you will receive all relevant travel information via email unless otherwise requested.

Email our expert team today...

  Send Enquiry

We endeavor to answer emails in real time during normal office hours.

Meet our expert team...

The Gambia Experience Sales Staff

Kerry Townsend

Sales Consultant, joined 1999


Kerry has visited The Gambia 15 times - mostly on her own holidays.

The Gambia Experience Sales Staff

Debbie Seierland

Sales Consultant, joined 2001


Debbie's Gambia highlight was staying in a floating lodge at the Mandina Lodges.

The Gambia Experience Sales Staff

Alison Westerman

Sales Consultant, joined 2011


Alison loves the Gambian people & laid-back atmosphere.

The Gambia Experience Sales Staff

Lydia Emery

Sales Consultant, joined 2007


Lydia loves putting together multi-center holidays & making personal recommendations.

The Gambia Experience Sales Staff

Jess Petrie

Sales Consultant, joined 2012


Becky loves Gambian cuisine & says the restaurant at Ngala is "a food lovers haven"!

The Gambia Experience Sales Staff

Claire Hilferty

Sales Team Leader, joined 2005


Claire loves the Gambia, her new favourite highlight is Fathala Wildlife Reserve, it’s a must! 

The Gambia Experience Sales Staff

Rosie McConville

Sales Consultant, joined 2016


Rosie's highlight was staying at Ngala Lodge, she loves the friendly culture and good vibes!

The Gambia Experience Sales Staff

Alice Osmond

Sales Consultant, joined 2017


Alice is new to the company and cannot wait for her upcoming Gambia visit.