Contact Us

 
 

Contact the Specialists

 

         
 

Already booked your holiday to The Gambia?

 
 
Call AFTERSALES
 

OPENING HOURS

Mon to Thur: 9am to 5.30pm

Fri: 9am to 5pm

Sat & Sun: Closed
 

 

Calls are answered live 

within 15 seconds (2024 avg)

       
 
 
Email AFTERSALES
 
         

 

When will I receive my travel documents? 

We are now sending out travel documents via email and these can be expected around two weeks prior to your travel date. Your flight timings will be those shown in your travel documents email, please check them carefully as soon as you receive them as the airline may have changed these since the time of booking.

To help you prepare for your holiday, please refer to our digital Gambia guidebook for package holidays or to our digital travel advice booklet for flight only. 

 

Do I need to provide you with my passport information?

All airlines are required to collect Advance Passenger Information, however, some airlines will collect this at the airport when you check in or via their website when you check in online.

If we require you to provide us with your passport information, we will advise you when we send your confirmation invoice. We will require this at least seven days before travel in order for your tickets to be processed in time. Please visit Manage My Booking to input all Advance Passenger Information or you can call Aftersales on 01489 866970.

 

Do I need a visa to enter The Gambia?

For visits of less than a month, you don’t need to get a visa before you travel. You can get further 28-day extensions from the Immigration Office in Banjul or the Tourist Police Stations in the Tourism Development Area. If you’re planning on visiting The Gambia for longer than three months, check entry requirements with the Gambian High Commission in London.

 

 

 

 

Email our expert team today...

At Serenity Holidays, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. You have the right to change your preferences with us at any time. Please click here for our full privacy notice.

  Send Enquiry

We endeavor to answer emails in real time during normal office hours.

Meet our expert team...

The Gambia Experience Sales Staff

Kerry Townsend

Sales Consultant, joined 1999

 

Kerry has visited The Gambia 15 times - mostly on her own holidays.

The Gambia Experience Sales Staff

Debbie Seierland

Sales Consultant, joined 2001

 

Debbie's Gambia highlight was staying in a floating lodge at the Mandina Lodges.

The Gambia Experience Sales Staff

Rebecca Petrie

Sales Consultant, joined 2012

 

Rebecca loves Gambian cuisine & says the restaurant at Ngala is "a food lovers haven"!

The Gambia Experience Sales Staff

Paige Collett

Sales Consultant, Joined 2019

 

My highlight was staying in an Atlantic Suite at Ngala Lodge. I loved the à la carte dining.

The Gambia Experience Sales Staff

Tawni McLaren

Sales Consultant, joined 2019

 

I loved the African Princess hotel and the swim-up rooms. A modern twist of accommodation in the Gambia!