Contact Us


Contact the Specialists

Our lines are extremely busy, so if you have any questions regarding the current Coronavirus situation, please read the latest update below before calling.  


Coronavirus: latest news

Last updated: 8th January, 16.00

Here is our latest information and travel advice regarding the ongoing coronaviris (COVID-19) situation.

LAST DIRECT FLIGHT TO BANJUL ON 13th JANUARY, next departure planned for 17th March 2021.

Our ATOL and ABTA bonding means that any package holiday booked with us is fully protected in the event that government restrictions are still in place to The Gambia at the time of travel, applicable to new and existing bookings.

Please see our FAQs below:


What is happening with my flight / holiday?

Flights until the 13th January 2021 inclusive are currently operating as planned for those customers that are allowed to travel and to facilitate our returning passengers. They will then be suspended until 17th March 2021. If you cannot travel, you can amend your flight or holiday to a future date for no amendment fee (if we are notified prior to departure). Please be aware that any difference in price will apply.

A negative Covid PCR test with certificate is required for entry to The Gambia, taken within 72 hours of arrival. Click here for more information on Covid testing and new requirements for testing on arrival in Banjul and for entry back into the UK. Please note that boarding will be denied if proof is not presented at check-in and no refund will be payable. 


What happens if I no longer wish to travel?

If you are booked to travel between 14th January and 30th April 2021 you can amend your holiday or flight to a later date with no amendment fee to travel up to 30th April 2022. The amendment must be made at least three weeks before your departure date and may be subject to a difference in price for your new departure date. Once the change is made, if we can provide the holiday or flight as booked, but you decide you no longer wish to go, our standard terms and conditions will apply. 

If you have a specific reason for not wanting to travel, we recommend you contact your travel insurers and talk to them about whether you would be covered for cancellation under your policy.


If I rebook my holiday for next year, is my money financially protected?

The package holidays (flight inclusive) or flight only arrangements we sell are protected by ATOL under our Air Travel Organiser’s Licence number [1866]. Our accommodation-only holidays are covered by ABTA bonding, which means that the cost of your holiday is underwritten by these trade regulators and your money is protected.


Do I need to be insured against Covid-19?

It is essential you have the correct travel insurance and that your policy covers you for medical expenses, subsistence, and repatriation if you or a member of your party contract COVID-19 during your holiday. If you took out a single trip policy or renewed an annual policy before the outbreak began in February, you should be covered but you will need to contact your insurance to check. Some insurers are allowing customers extensions on their policies to cover specifically for COVID-19. ABTA has recently launched a new insurance product and we are also aware that other insurers, including AllClear Insurance, Cover for You, Stay Sure, AXA and Trail finders, are now offering policies that specifically cover COVID-19. 

Battleface also cover for travel to destinations with FCDO non-essential travel advisories and will cover for Covid-related medical conditions up to the age of 59 years.


What happens in the event of a “local” lockdown in the UK preventing our group, or any member of our group from travelling. Will I be entitled to a refund?

In the event of a local lockdown you would not be entitled to a refund from us but if you are prevented from travelling you should be able to claim from your travel insurance provided you took out the policy before the lockdown was imposed.

In the event of a local lockdown you should first check with your local authority to ascertain if the local ban prevents you from travelling abroad as some local lockdowns only apply to services provided in the area affected. If you are not allowed to travel, provided you took out your insurance before any local lockdown preventing you from travelling, your policy should cover you for this eventuality. You should ensure that your insurance policy has the option of ‘Travel Disruption Extension’. 


What happens if there is an outbreak of COVID-19 while I am on holiday?

Should you, or anyone in your party develop any symptoms of COVID-19 whilst on holiday please inform our representative, the hotel staff (if applicable) and your insurers immediately. You will then be offered assistance and advice on the measures you will need to follow.   





Email our expert team today...

At Serenity Holidays, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. You have the right to change your preferences with us at any time. Please click here for our full privacy notice.

Please complete reCAPTCHA challenges to proceed.
  Send Enquiry

We endeavor to answer emails in real time during normal office hours.

Meet our expert team...

The Gambia Experience Sales Staff

Kerry Townsend

Sales Consultant, joined 1999


Kerry has visited The Gambia 15 times - mostly on her own holidays.

The Gambia Experience Sales Staff

Debbie Seierland

Sales Consultant, joined 2001


Debbie's Gambia highlight was staying in a floating lodge at the Mandina Lodges.

The Gambia Experience Sales Staff

Danielle Jack

Sales Consultant, joined 2018


Danielle absolutely loves The Gambia and staying in one of the Atlantic Suites at Ngala.

The Gambia Experience Sales Staff

Lydia Emery

Sales Consultant, joined 2007


Lydia loves putting together multi-centre holidays & making personal recommendations.

The Gambia Experience Sales Staff

Rebecca Petrie

Sales Consultant, joined 2012


Rebecca loves Gambian cuisine & says the restaurant at Ngala is "a food lovers haven"!

The Gambia Experience Sales Staff

Claire Hilferty

Sales Team Leader, joined 2005


Claire loves The Gambia, her favourite place to visit is Fathala Wildlife Reserve, it’s a must! 

The Gambia Experience Sales Staff

Rosie McConville

Sales Consultant, joined 2016


Rosie's highlight was staying at Ngala Lodge, she loves the friendly culture and good vibes!

The Gambia Experience Sales Staff

Alison Westerman

Sales Consultant, joined 2011


Alison loves the Gambian people & laid-back atmosphere.