The British Travel Awards 2017: what do our customers think?

Updated on Oct 02, 2017 by Kathryn Burrington

Blog > The British Travel Awards 2017: what do our customers think?

We were delighted to be nominated for the British Travel Awards again this year as the 'Best Holiday Company to Africa'.

BTA 2017

Voting has now closed 

Thank you to each and every one of you who voted for us last year. Of course we would love to win again! With this in mind, if you are still undecided whether to vote for us, may we try to persuade you by sharing why so many of our customers think we deserve to win.



Feefo Reviews

Over the last year The Gambia Experience has received feedback from over 340 reviews on Feefo scoring 4.7 out of 5 for customer experience and 4.3 out of 5 for our product.

Similar to a number of other review sites, Feefo is a global feedback engine, but unlike many others, all the reviews you read on Feefo are genuine. This is because they are written by genuine customers who have returned from one of our holidays and are therefore qualified to give their opinion.


Customer questionnaires

Upon completion of their holiday, we ask all our customers to fill out a questionnaire where they can rate their overall experience. For the 2016/17 winter season you gave us 90%.


Some customer comments regarding the journey...

" Awesome. Loved every minute of the trip."
Mr Warden | African Village

"Superb Titan flight - one of the best I have experienced."
Mr Rook | Leos Beach Hotel


...our representatives in The Gambia

"A credit to Gambia Experience, so friendly and helpful to everyone."
Dr Cole | The Kairaba

"He was always at the hotel walking around checking on the guest and asking if they were enjoying themselves. really friendly and professional rep."
Mrs Dare | Kombo Beach Hotel

"Very friendly and super helpful."
Mrs Pettifer-Hall | Coco Ocean Resort

"Buba is a kind and extremely helpful person, nothing is too much trouble, in all my years of travelling I have never experienced such a dedicated rep."

Ms Clamp | Ocean Bay


And regarding the hotels…

“It was everything we hoped for and more. The hotel and facilities were extremely good and all the staff were charming and very helpful.”
Mr Bower | Ngala Lodge


"All the staff were so helpful and nice but we love The Gambia so we are always happy there."
Mrs Bailey | The Kairaba


"I have stayed at this hotel before. It was lovely that they remembered your name, it was very welcoming. The staff are very friendly and helpful. I would stay again at this hotel."
Mrs Dare | Kombo Beach Hotel


Always striving to improve

The positive feedback we have had over the years from our guests, many of whom come back time and time again, is always encouraging. We strive to offer you the best we can and to exceed your expectations right from the start, from helping you find the right hotel, throughout the booking process, during your stay until after you return home. There is always room for improvements though, so please do let us know if we fail in any of these aspects.


Variety and choice

To ensure that we can find the perfect holiday for each customer and for any budget, we strive to provide the greatest choice of accommodation, flights and excursions, well suited to the wide variety of our customer needs. To find out more about the choices available visit our website


BTA 2017



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