Feefo Platinum Award

Updated on Mar 21, 2022 by Louise Thomas

Blog > Feefo Platinum Award

We’re thrilled to announce The Gambia Experience has received the the highest award from feefo - the Platinum Trusted Feefo Award.

We have achieved this by reaching Feefo’s Gold standard for three consecutive years with an average customer service rating of over 4.5 out of 5 from customers.

 

What is the Platinum Trusted Feefo Award?

The award is an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers. All reviews are verified as genuine, and the accreditation is awarded in recognition of a company’s commitment to outstanding service.

 

A big thank you

We are all thrilled to have received this award and would like to say a huge thank you to all our customers who voted for us. We really appreciate the support now more than ever. We've all had had trying times in the last few years, reaching out to customers who cancelled or amended their holiday bookings, and so to receive so many 5-star reviews has been fantastic!


Customers at our heart

This is a great accolade to receive and shows that our customers are at the heart and forefront of everything we do. We strive to provide the best of service, listening to our customers and evolving our programme to reflect changing needs.

 

What we deliver

  • A wide mix of holidays, ease of travel with no hidden extras and great flexibility to accommodate individual requirements.
  • Our own charter flights with convenient flight times, as well as the services of additional airlines
  • Local English-speaking resort team – our reps are on hand to ensure the best holiday experience.
     

Financial Protection and Security - We are fully bonded under ATOL 1866 and a member of ABTA, IATA and AITO, providing peace of mind when booking a package holiday and ensuring safe travel.

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