Privacy Statement & Disclaimer

We respect the privacy of our customers and are committed to the following privacy policy:

Our cookie policy

The law which applies to the use of cookies changed on 26 May 2011. Cookies are used to enhance the user experience as they store an ID which then relates to in-memory or stored data – such as a search session or a newsletter signup. We do not store any personal information in cookies or use them to make further decisions relating to, for example, advertising or website behaviour that could be in any way considered a breach of privacy.

You are entitled to opt-out of the use of these cookies at any time by going into the settings in your browser. For Internet Explorer this is under Tools/Internet Options/Privacy. Please be aware, however, that blocking cookies will result in a lack of functionality in certain areas of this website. For more information on how to manage cookies please visit: http://www.aboutcookies.org/

 

Data Protection

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we, The Gambia Experience, and your travel agent need to use the information you provide such as name, address, any special needs/dietary requirements.

When booking your holiday with us, we may also need your credit/debit card details (including card number, cardholder name, expiry date and start date for MasterCard) in order to take payment and confirm the booking. If you are paying by debit card, we may also need to take the start date and issue number on the card.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, public authorities such as customs/immigration if required by them, or as required by law.

Additionally, as your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)

Please note that where information is also held by your travel agent, this is subject to your agent's own data protection policy.

We will hold your information, where collected by us, and may use it to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches in the future, please advise us by telephoning us on 0845 330 4567.

You are entitled to a copy of your information held by us. If you would like to see this please contact us.

Serenity Holidays Ltd

Registered in the U.K. Number 1744872

 

Third-Party Services Used on This Website

This site uses Google Analytics, a web analytics service provided by Google. Google utilises the data collected to track and examine the use of this website, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualise and personalise the ads of its own advertising network. View Google's privacy policy. We use Google Analytics for reporting on aggregated website usage and trends to understand how our website and product is performing. We collect no personally identifiable information (PII) through Google Analytics.

This site also uses Heap, another web analytics service used to identify and track website users and their behaviour. This data will never be shared with anyone for any reason unless required by law. Heap reserve the right to analyse this data from an aggregated standpoint, and publish aggregated studies and figures (e.g. the total number of users tracked across all websites for Heap). In doing so, they will never compromise the confidentiality of your data by publishing any identifying information. We as a company will use the aggregated data to inform decisions that will improve our product and website. If given explicit permission by you (by means of opting in to our email subscription service), we may also use the data collected by Heap to provide you with further information or offers relevant to your preferences. We will never pass on any data relating to our customers to third parties. View Heap's privacy policy.

This site also uses Inspectlet web analytics service. For a small proportion of users, Inspectlet may record mouse clicks, mouse movements, and scrolling activity. Inspectlet does not collect any personally identifiable information (PII), nor does it track your browsing habits across web sites. We are using the information collected by Inspectlet to improve our website, make it more user-friendly and monitor that it is performing correctly. Visit the inspectlet website.

 

Disclaimer

In addition, The Gambia Experience makes no representations or warranties about the accuracy, completeness or suitability for any purpose of the information and related graphics published in this site.

The information contained in this site may contain technical inaccuracies or typographical errors. All liability of The Gambia Experience howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Neither The Gambia Experience nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Notwithstanding the foregoing, none of the exclusions and limitations in the clause are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded nor in any way to exclude or limit The Gambia Experience's liability to you for death or personal injury resulting from The Gambia Experience's negligence or that of The Gambia Experience's employees or agents.

Unless indicated to the contrary, all materials on this website including design, text, graphics and photographs are the copyright of The Gambia Experience. The Gambia Experience is the owner of the trade marks appearing on this website and all associated trade names, logos and devices unless indicated to the contrary. All other trade marks, logos and names appearing on this website are the property of their respective owners, as indicated. No permission is given by their respective owners for the use of any of them and such use may constitute an infringement of the owner's rights.

The Gambia Experience may from time to time provide links that will enable you to access the websites of other parties directly from The Gambia Experience's site. Please note that such third party sites are not under The Gambia Experience's control and The Gambia Experience does not contribute to the contents of such websites. When you click through to these websites you leave the area controlled by The Gambia Experience. The Gambia Experience cannot accept responsibility for any issues arising in connection with either the third party's use of your data, the site content or the services offered to you by these sites.