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We hope that the following results may be of interest to you:
Season Results for Winter 2010/11
General Feedback
- 95% of our customers would return to The Gambia
- 97% of our customers would recommend our company to their friends
- The service provided by our UK staff was scored at 92% by our customers
- Our excursion programme has been scored between good and excellent with the Four Wheel Drive, Roots and Lazy Day Cruise being the most popular.
- Our customers scored The Gambia weather at 92%
Accommodation Feedback
| Hotel | Overall Accommodation Score | Is our brochure/web description accurate? | Is the grade of this hotel accurate or should we change it? |
| | Excellent = 100%
Good = 75%
Fair = 50%
Poor = 25% or below | % of people who agree the description is correct | Make higher | Keep the same | Make lower |
| The Luxury Collection |
| Ngala Lodge | 90% | 98% | 7% | 92% | 1% |
| Coco Ocean Resort & Spa | 88% | 94% | 9% | 87% | 4% |
| Mandina Lodges | 87% | 96% | 13% | 85% | 2% |
| The Kairaba | 83% | 97% | 4% | 89% | 7% |
| Sheraton Gambia Hotel | 71% | 82% | 4% | 58% | 39% |
| Excellent Quality Hotels |
| Sunbeach | 80% | 90% | 0% | 73% | 27% |
| Senegambia | 79% | 99% | 17% | 81% | 2% |
| Bijilo Beach | 76% | 86% | 8% | 83% | 8% |
| Atlantic Beach | 78% | 93% | 7% | 85% | 9% |
| Ocean Bay | 76% | 93% | 0% | 85% | 15% |
| Kombo Beach | 77% | 95% | 1% | 86% | 12% |
| Hibiscus House | 76% | 100% | 0% | 80% | 20% |
| Great Value for Money |
| Sunset Beach | 80% | 100% | 14% | 86% | 0% |
| African Village | 75% | 98% | 10% | 87% | 3% |
| Bungalow Beach | 78% | 100% | 0% | 90% | 10% |
| Bakotu | 83% | 95% | 18% | 77% | 5% |
| Cape Point | 71% | 80% | 33% | 67% | 0% |
| Sarges | 74% | 80% | 0% | 80% | 20% |
| Palma Rima | 69% | 96% | 12% | 81% | 7% |
| |
The High Scorers
- Our customers liked Mandina Lodges' idyllic location, scoring it at 98%
- Sunset Beach received a score of 90% for its maid service
- Sunbeach scored 92% for its friendly hotel staff
- The Senegambia Hotel has an excellent location, within easy reach of Kololi’s many restaurants and scored 95% for this
- The excellent cuisine at the Ngala Lodge was reflected in their score of 92%
- The room standards at Coco Ocean Resort & Spa received a score of 92%
Using Your Feedback
Have you ever wondered how we use the information you submit?
As a result of customer feedback and a review of all our accommodation grades, we have amended some of our hotel ratings.
Sheraton Gambia Hotel is now a 4 grade property which better reflects the changes in the hotel atmosphere since the introduction of all-inclusive in 2010.
Kombo Beach and Sunbeach hotels are now 3.5 grade properties, both still offering a wide range of facilities in excellent locations, however we feel they do not quite reach the room standards of the 4 grade Sheraton Hotel.
Coco Ocean now offers full a la carte dining to its half board guests with total flexibility of where and what to eat within the hotel.
Contact Customer Relations
If you would like to provide additional feedback upon your return regarding our products and services please contact our customer relations team:
