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Chose what works best for you, from either our powerful Questions & Answers section or by phone or email.
(We endeavour to answer emails in real time during normal office hours)

 
 

Questions & Answers

We've put together a list of answers to questions we are often asked by our customers before travelling:

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(Searches and filters our Q&A list below).

Q. What is Advance Passenger information (API)?

Q: Are my Premium Class/Extra Legroom seat numbers guaranteed?

Q: Do you need inoculations to visit The Gambia?

Q: Do I need a visa to visit The Gambia?

Q: Where can I pay by card?

Q: What travellers cheques should I take?

Q: How do I go about changing my booking?

Q: What is my hand luggage entitlement?

Q: Are transfers included?

Q: I represent a charity, can I have excess baggage?

Q: I need extra baggage allowance, can you arrange that?

Q: Do I need to show my yellow fever inoculation certification to enter the country and will I be refused entry if I haven’t even had the inoculation?

Q: Who do I tell about special requests?

Q: When will I receive my tickets?

Q: What is the currency in The Gambia?

Q: Is it easy as a vegetarian in the Gambia?

Q: What are the prices like for eating out?

Q: What is the weather like?

Q: What medicines should I take with me?

Q: Are ATM machines now reliable in The Gambia?

Q: What happens if there is a delay?

Q: How do I voice my feedback on my holiday?

Q: What about travel insurance?

Q: What are the beaches like?

Q: Are mosquitoes a major problem?

Q: Is the Gambia safe? I've heard stories of hassling.

Q: Are there many restaurants in The Gambia?

Q: Is there any time difference between here and The Gambia?

Q: Is one week long enough for such a long journey?

Q: Does The Gambia have watersports?

Q: Can I stay on an ‘All-inclusive’ board basis in The Gambia?

Q: What is the Barra Ferry?

Q: What type of clothing should I wear?

Q: Is there poverty?

Q: What about insects?

Q: Can I go scuba diving?

Q: Can I go on safari?

Q: How easy is it to get around in The Gambia?

Q: What language do they speak in The Gambia?

Q: Can I hire a car?

Q: What is The Gambia's smoking policy?

Q: Will my room be exactly the same as the one in the brochure photograph?

Q: Is there a problem with electricity?

Call Us

For general enquiries, calling from outside the UK and sales information:

General Inquiry

Sales Enquiries

0845 330 2060 (UK)

+44 1489 866939 (OVERSEAS)

Opening Hours

OPENING HOURS

Mon - Thurs: 9am-6pm
Fri: 9am-5.30pm
Sat: 9am-5pm
Sun: Closed

All calls are answered live within 8 seconds (2009 avg)

 
 
General Inquiry

Administration (After sales)

0845 330 2044 (UK)

+44 1489 866901 (OVERSEAS)

Opening Hours
Mon-Thurs: 9am - 5.30pm
Fri: 9am - 5.00pm
Sat: Closed
Sun: Closed
 

Meet Our Sales Team...

Our expert sales team is on hand to help you with any type of enquiry.

Kerry

Kerry - Team Leader

Likes - The Senegambia Hotel

Having visited the Gambia 14 times in her 10 years with the company (mostly on her own holidays) Kerry lists the great weather, variety of food, & the Gambia's general quirkiness as her main reasons for returning year after year.

 
 
Natalie

Nat

Likes - the resort of Kololi

I was really surprised by the choice of restaurants in Kololi and love the craft market where I seem to buy something different every time...I love haggling & get really into it - the Gambians are actually disappointed if you don't join in! The people are friendly, the beaches are lovely, & having visited The Gambia twice now I can't wait to go back again.

 
 
Anna

Anna

Likes - Bakotu Hotel

When I visit Gambia, one hotel I am particularly impressed by with is the Bakotu. I found it to have a lovely atmosphere, very relaxed and tranquil & it was great to be able to watch all the bird life from our small terrace (whilst enjoying a glass of wine)!

 
 
Mandy

Mandy

Likes - the guaranteed weather!

Mandy has been visiting the Gambia for 14 years & feels the consistently high service our reps provide is a huge reason that so many of our guests are regulars.

 
 
Katie

Katie

Likes - Mandina Lodges

Travelling up the river in a dug out canoe at Mandina Lodges, with one of the local guides pointing out the wildlife was really spectacular and really feels like you're getting back to nature!

 
 
Tony

Tony - Customer Manager

Likes - Tony found that a great way of seeing the real Gambia was joining the 4 wheel drive excursion

Local school visits, visiting a Gambian family compound, learning to tap fruit from the tops of palm trees & bumping around off-road is an exhausting but thoroughly enjoyable day!

 

Email Us

Email your enquiry to a member of our sales team:

Sales enquiry emails are answered in real time during normal office hours.

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How Did You Hear About Us?

Request a Call Back from our Sales Team

A member of our expert reservations team will endeavour to call you back within 15 minutes during normal office hours (unless a preferred time is selected)

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How Did You Hear About Us?

Business Contact Information

For specific business enquiries:

Department Information
Web Related Information
 
General Inquiry

Press: Jenny Adams
0845 330 2077
press@gambia.co.uk

 
General Inquiry

Customer Relations:  Sarah Taylor
+44 (0)1489 866951
customerrelations@gambia.co.uk

 
General Inquiry

Recruitment: Elaine Mayston
+44 (0)1489 866925
careers@gambia.co.uk

 
Vouchers Inquiry

Travel Agents: Jason Dicks
0845 330 2066
trade@serenityholidays.co.uk

General Inquiry

Affiliates: Matt Smith
+44 (0)1489 866942
affiliates@gambia.co.uk

 
General Inquiry

Website Links: Matt Smith
+44 (0)1489 866942
links@gambia.co.uk

 
 
 
General Enquiries
Contact Address
 
General Inquiry

Reservations:
0845 330 2060
/ +44 1489 866939
Email reservations »

Administration
0845 330 2044
/ +44 1489 866901
Email administration »

Fax: 0845 330 2045 / +44 1489 866917

General Inquiry

The Gambia Experience
Serenity Holidays Ltd
Cutter House 1560 Parkway,
Solent Business Park,
Fareham,
Hampshire,
UK,
PO15 7AG

 
 
 
Gambian Contact Details
 
General Inquiry

The Gambia Experience Resort Office
c/o Senegambia Beach Hotel
Kololi
Banjul
PO Box 2373
The Gambia

Senegambia Hotel Office Hours
Monday to Friday 9am - 5pm
Saturday 9am - 1pm
Sunday Closed

Office Tel: (00220) 4461104 / 4460317 Flight/Reservations Information.
Fax: (00220) 4464788
Admin : (00220) 4463867 (Holidays)
Customer Relations: (00220) 4463864

 

 
How To Find Us

By Road
Solent Business Park, Whiteley - M27:J9
Portsmouth - 12 miles
Southampton - 10 miles
Fareham - 5 miles

How To Find Us

By Air
Southampton Airport 7 miles away
with daily flights across Europe.

How To Find Us

By Rail:
Waterloo to Swanwick - 143 mins
Waterloo to Soton Central - 69 mins
Soton Central to Swanwick - 20 mins

How To Find Us

By Sea:
Passenger service from Portsmouth
to Cean, Cherbourg, St Malo and
Le Havre.

 
 
 
 
 
Adults (16+)
Children (2-15)
Infants (<2)
 

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